Refund policy
We want you to shop with confidence, knowing that we’ve got your back if something doesn’t work out. That’s why we offer Free Returns within 48 hours of receiving your order. However, to ensure fairness and hygiene standards, the following items cannot be returned or refunded:
Non-Returnable Items:
- Panties
- Lingerie
Conditions for Returns:
To qualify for a return, items must meet the following conditions:
Original Condition – The product must be unused, unworn, and in the same condition that you received it.
Tags & Packaging Intact – Items must have all original tags, labels, and packaging included.
No Damage or Stains – Items that are damaged, altered, washed, or missing tags will not be accepted.
How to Initiate a Return:
- Contact Us: Reach out to us on WhatsApp at +254 721 977343 within 48 hours of receiving your order.
- Provide Order Details: Share your order number, item details, and the reason for the return.
- Approval & Instructions: Once approved, we will guide you on how to return the product.
- Processing Time: After receiving and inspecting the returned item, we will process your refund within 5-7 business days.
We strive to make returns quick and hassle-free so you can shop with confidence. If you have any questions, feel free to reach out anytime!